Managing interpersonal conflict in the workplace

As workplaces become more diverse, with advances in technology, shifts in methods of work and changes in organizational structures, organizations are increasingly being faced with interpersonal and relational conflict caused by the breakdown of trust, communication and understanding between management and workers, and/or between workers themselves. Not only does this type of conflict have a significant impact on the well-being of the individuals involved, it often affects other members of the team or department, who are directly or indirectly drawn in. Such conflict also carries the risk of negatively affecting the productivity and profitability of the enterprises concerned. Given the complex nature of such conflict, organizations/enterprises and their members need to be able to manage conflict with greater self-awareness, sensitivity and skill. More skilled and effective intervention can make a considerable difference to the productivity of organizations and the morale and commitment of their members.