RISPARMIA 5%
Learn essential Hospitality English Language!
Reception Academy

Hospitality English - 2 Week Course

Reception Academy
A City of London (Inghilterra)
Sconto iscrizione anticipata

229 € 217 
*Prezzo Orientativo
Importo originale in GBP:
£ 199  £ 189
Chiedi informazioni a un consulente Emagister

Informazioni importanti

Tipologia Laboratorio intensivo
Luogo City of london (Inghilterra)
Ore di lezione 30h
Durata 10 Giorni
Inizio Scegli data
  • Laboratorio intensivo
  • City of london (Inghilterra)
  • 30h
  • Durata:
    10 Giorni
  • Inizio:
    Scegli data
Descrizione

Are you interested in acquiring the essential English skills that enable you to work in the hospitality career in the United Kingdom? If so, undertake this interactive and practical Hospitality English Course delivered by Reception Academy and advertised in emagister.co.uk.

The programme of the course has been designed in partnership with UK hotels in order to meet the highest industry standards. It consists of practical exercises and interesting conversations –for example in a lift, to welcome guests or explain the bill. Candidates will also learn hotel vocabulary, how to handle difficult customers and forbidden service phrases, as well as the language used in accounts, marketing and housekeeping, among others.

The course consists of 30 hours of training divided into 10 days. Candidates will receive a course workbook and will have access to pronunciation checks, a universal phonetic alphabet and visual and listening exercises. They will also perform voice recognition and recording exercises. Upon completion of the course, successful candidates gain a certificate of completion.

Informazioni importanti

Earlybird: Take advantage of our Advanced Purchase Rate and benefit from a 5% discount. Book any classroom course at least 6 weeks before the course is due to start and automatically receive a 5% discount on check out.

Strutture (1)
Dove e quando
Inizio Luogo
Scegli data
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, Inghilterra
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Inizio Scegli data
Luogo
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, Inghilterra
Visualizza mappa

Domande più frequenti

· Quali sono gli obiettivi del corso?

During this two (2) week course you improve your understanding of hospitality terminology and focus on real life situations you will face whilst working in Hotels.

· A chi è diretto?

This interactive Hospitality English course is designed for individuals looking to develop their professional language and conversational skills, specifically for use within the hospitality and customer service sector.

· Requisiti

We welcome all individuals from any nationality who are passionate about the industry to enrol today.

· Quali saranno i passi successivi alla richiesta di informazioni?

To enrol, book online: - Visit our website - Choose the course you want to do - Decide the preferred start date for your course - Select your preferred time - Choose your payment option (paid-in-full discounted rate or instalment rate) - Enter your details (including payment details) - You will receive an email confirmation of booking - Please complete the registration process by adding a password for your account.

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Cosa impari in questo corso?

Hotel
Reception
Business english
Customer service
Customer care
Advanced English
English
ENGLISH CONVERSATION
Communication SKILLS
Customer Management
English Language
Basic english
Telephone skills
English Food
Intermediate English
Hotel terminology

Professori

TBC TCC
TBC TCC
TBC

Programma

UK 5* Hotel essential language skills:
  • Welcoming guests
  • Holding a conversation
  • Follow up conversations
  • Conversations in a lift
  • Small talk
  • Communication between departments
  • Telling the time
  • Giving directions
  • Floor levels
  • Dates
  • Phone conversations
  • Recommending places to visit
  • Show round language
  • Essential hotel vocabulary
  • Phonetics
  • Intonation
  • Language used at the Reception Desk
  • Check-In vocabulary & conversations
  • Check-Out vocabulary & conversations
  • Language used in the Restaurant
  • Up-selling services & facilities
  • Language used by Sales & Marketing
  • Describing a room/room categories
  • Language used by Reservations
  • Taking a booking
  • Selling a room
  • Language used by Housekeeping
  • Special occasions
  • Language used in Accounts
  • Obtaining Method Of Payment (MOP)
  • Explaining the bill
  • Checking guest satisfaction
  • Handling difficult situations & complaints
  • British English versus American English
  • Forbidden service phrases
  • Use of positive language
  • Employment vocabulary
  • Basic interview phrases
  • Conflict in the workplace

Methods of learning:
  • Student voice recordings
  • Intonation checks
  • Voice recognition exercises
  • Tutorial videos
  • Visual exercises
  • Listening exercises
  • Dictations
  • Pronunciation checks
  • Conversations
  • Interactive language games
  • Use of Reception Academy Workbook
  • Phonetic alphabet (universal alphabet)

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