Hotel Mystery Shopper online - English version
Corso
Online
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Aiuta le strutture ricettive a migliorare la loro ospitalità!
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Tipologia
Corso
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Metodologia
Online
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Ore di lezione
48h
Are you looking for a professional career in the hospitality sector?
IET – Istituto Europeo del Turismo offers the online Hotel Mystery Shopper course, a unique opportunity to specialize in this field!
The course, featured in the Emagister catalogue, trains professionals capable of carrying out an accurate analysis of a hotel by posing as guests and working undercover. The goal is to evaluate the strengths and, in particular, the weaknesses of the establishment in order to improve every aspect and help the hotel achieve high standards of excellence. A Hotel Mystery Shopper is responsible for experiencing all the services offered, assessing not only the service itself but also the staff’s behaviour in stressful situations, testing their problem-solving abilities and the skills of each individual team member.
The training program helps participants enhance their analytical abilities and critical awareness.
Become an expert in the hospitality sector: enroll now and start your journey as a Hotel Mystery Shopper!
Profilo del corso
Excellent observation skills.
High inclination for critical analysis.
Communication and organisational skills.
Certificate of attendance at the end of the course.
Opinioni
Materie
- Hotel
- Mystery client
- Hotel Mystery client
- Turismo
- Struttura
- Alberghiera
- Amministrazione del turismo
- Cliente
- Servizi
Programma
The Programme
- Brand protection
- Analysis and assessment areas
- Services offered by receptive structures: restaurant, laundry, fitness centre, pool
- Assessment criteria, standard analysis, quality measurement
- Identifying and evaluating the strengths and weaknesses of the provided service
- Personnel evaluation: courtesy, professionalism, problem solving, self control
- Complaints filing and handling
- Acknowledgement of the service quality level
- Managing relations with the client companies
- Guest experience and customer satisfaction
- Data gathering tools, checklists and feedback tabs
- Definition of goals and achievements
- Realising a solid action plan in order to act on the areas for improvement spotted by the assessment process
- Goals and benefits of a hotel company
- Case studies analysis
- Main aspects and skills of a Hotel Mystery Shopper: establishing oneself as a freelancer, self-promotion and advantages
- Reporting
- SITE INSPECTION - (including a dinner, an overnight stay and a breakfast in a hotel ****) in order to apply the acquired knowledge
Preparatory phase:
Study of preparatory texts provided by the European Tourism Institute;
6-month Voxy Language Training Course to self-certify your B2 level of a foreign language. You can choose from the following languages: French, Spanish, Portuguese and Italian.
In-class phase:
48 hours of online lessons
a site inspection (including a dinner, an overnight stay and a breakfast in a hotel ****) in order to apply the acquired knowledge.
Hai bisogno di un coach per la formazione?
Ti aiuterà a confrontare vari corsi e trovare l'offerta formativa più conveniente.
Hotel Mystery Shopper online - English version