MB-230T01 - Implement customer service solutions using Microsoft Dynamics 365 Customer Service
Corso
Online
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Descrizione
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Tipologia
Corso intensivo
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Metodologia
Online
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Lingue
Italiano
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Ore di lezione
32h
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Durata
4 Giorni
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Inizio
Scegli data
Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers. Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.
Sedi e date
Luogo
Inizio del corso
Inizio del corso
Profilo del corso
Consulente Dynamics
Basic understanding of how to navigate the Dynamics 365 application.
Basic knowledge of Dynamics 365 Customer Service.
Opinioni
Successi del Centro
Tutti i corsi devono essere aggiornati
La media delle valutazioni dev'essere superiore a 3,7
Più di 50 opinioni degli ultimi 12 mesi
8 anni del centro in Emagister.
Materie
- Management
- Knowledge management
- Customer service
- Internet
- Informatica
- Computer
- Microsoft
- Case Management
- Dynamics 365
- Servizi informatici
- Service Level Agreements
Professori
Microsoft Certified Trainer
Microsoft Certified Trainer
Programma
Work with cases in Dynamics 365 Customer Service
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Get started with Dynamics 365 Customer Service
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Managing cases with Dynamics 365 Customer Service Hub
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Manage cases with Dynamics 365 Customer Service workspace
Work with entitlements and service level agreements in Dynamics 365 Customer Service
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Work with service-level agreements in Dynamics 365 Customer Service
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Create and manage entitlements in Microsoft Dynamics 365 Customer Service
Work with Knowledge Management Solutions in Dynamics 365 Customer Service
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Create knowledge management solutions in Dynamics 365 Customer Service
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Search and filter knowledge articles by using Dynamics 365 Customer Service
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Use knowledge articles to resolve Dynamics 365 Customer Service cases
Help agents be more productive in Dynamics 365 Customer Service
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Create custom experiences for agents with agent experience profiles in Customer Service
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Enhance agent productivity with Customer Service workspace
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Manage cases with Dynamics 365 Customer Service workspace
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Enhance agent productivity and personalization in Omnichannel for Customer Service
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Enhance agent productivity and personalization in Customer Service Hub
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Get started with Dynamics 365 Productivity Tools
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Create smart assist solutions in Omnichannel for Dynamics 365 Customer Service
Route and distribute work in Dynamics 365 Customer Service
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Get started with unified routing for Dynamics 365 Customer Service
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Route and distribute work with unified routing in Dynamics 365 Customer Service
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Use skill-based routing in Dynamics 365 Customer Service
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Entity record routing with Omnichannel for Dynamics 365 Customer Service
Connect and engage with customers with Omnichannel for Dynamics 365 Customer Service
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Get started with Omnichannel for Customer Service
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Deploy chat widgets with Omnichannel for Dynamics 365 Customer Service
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Deploy a Voice channel in Dynamics 365 Customer Service
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Deploy an SMS channel in Omnichannel for Dynamics 365 Customer Service
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Deploy social messaging channels in Omnichannel for Dynamics 365 Customer Service
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Set up Apple Message for Business and Google Business Messages as channels in Dynamics 365 Customer Service
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Integrate a Microsoft Copilot Studio copilot with Omnichannel for Customer Service
Create surveys with Dynamics 365 Customer Voice
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Create a survey project with Dynamics 365 Customer Voice
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Create customer surveys with Dynamics 365 Customer Voice
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Send Dynamics 365 Customer Voice surveys
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Automate Dynamics 365 Customer Voice surveys with Power Automate
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Embed surveys in your website with Dynamics 365 Customer Voice
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Create customer Power BI reports in Dynamics 365 Customer Voice
Get started with Dynamics 365 Customer Service scheduling
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Set up Customer Service scheduling
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Schedule services with Customer Service scheduling
Work with Customer Service Insights
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Get started with Customer Service Insights
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Create visualizations for Dynamics 365 Customer Service
Use Connected Customer Service with Dynamics 365
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Get started with Connected Customer Service for Dynamics 365 and Azure IoT
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Register and manage devices with Connected Customer Service for Dynamics 365 and Azure IoT
Ulteriori informazioni
Esame: MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant.
Materiale didattico ufficiale Microsoft in formato digitale.
Costo materiale didattico: incluso nel prezzo del corso.
Natura del corso: Operativo (previsti lab su PC).
Hai bisogno di un coach per la formazione?
Ti aiuterà a confrontare vari corsi e trovare l'offerta formativa più conveniente.
MB-230T01 - Implement customer service solutions using Microsoft Dynamics 365 Customer Service