Corsi Reception Academy

...All courses are designed and created by professionals bearing in mind that learning should be interesting, fun and beneficial to the user. These superb... Impara:: Hospitality Communication, Telephone Handling, Hotel language...

...Academy and learn how to take a message professionally using the most used software. The programme is aimed at everyone working in a customer service environment... Impara:: Telephone skills, Telephone management, English Language...

..."Reservations - Taking a booking by phone". You will be able to listen to three (3) different conversations between a Reservations Agent and a caller wishing to book a... Impara:: Skills and Training, Guest Expectations, Reservation procedures...

...Needs Opportunities for Up-Selling as way of improving Guest / Customer Service Experience Conflict Resolution / Complaint Handling Skills Reviewing Customer... Impara:: Hotel management, Comunicazione turistica, Hotel Receptionist...

...Suitable for individuals currently working in the industry seeking to further their careers and progress into a Management/head of department... Impara:: CV Writing, IT Management, Hotel language...

...This course is focused in the practical training and its programme is tailored in partnership with over 500 hotels, such as Premier Inn, Hilton... Impara:: Customer service, Booking procedures, Turismo responsabile...

...To start the course you bring the documents attached to your receipt and we will provide you with everything else, including note pad and pen UK 5* Hotel... Impara:: Hotel management, 5* Brand Standards, Opera Reservation System...

...POA & City Ledger (Billback) Booking Procedures Room Allocations Check-Ins and Check-Outs Booking via telephone Traces Routings Adjustments Rebates Fixed... Impara:: Hotel management, Hotel marketing, Conflict Resolution...

...and interesting conversations –for example in a lift, to welcome guests or explain the bill. Candidates will also learn hotel vocabulary, how to handle... Impara:: Customer care, Intermediate English, Advanced English...

...bookings Booking from allocation 3rd party payment requirements Processing of pre-paid and deposit rates Arrival checks, follow up and chasing payment... Impara:: Sales Techniques, Booking procedures, Reservations Agent...

...Start your new Corporate Career from as little as £45.79 a month. Easy Repayment Plan available for this course. Check our website for more information... Impara:: Meeting Room Management, Corporate Receptionist, Incident reporting...

...sessions in a state of the art training facility, where newly learnt skills are put into practice. All classroom sessions are taught and observed by experienced... Impara:: Language Skills, English Language, Communication SKILLS...

...according to the standards established by the five star hotels collaborating with Reception Academy. The topics covered during the course include brand standards... Impara:: Telephone skills, Difficult People, Decision making...

...to provide more products and services • Sell without feeling pushy • Create opportunities to add value for customers • Apply a cross and up selling process... Impara:: Sales Techniques, Up-selling tecniques, Persuasion Skills...

...complete the gaps in a script of the conversation. These listening, reading and comprehension exercises assist you to not only improve your English Language... Impara:: Communication SKILLS, Communication Training, Reception Skills...

...offer solutions in a highly professional manner. Being able to anticipate your guests’ needs will help you greatly in developing your skills and stand... Impara:: Customer Management, Effective Communication, Guest Expectations...

...in order to listen to conversations and instructions as many times as you find necessary. The online course also allows you to print material directly from the learning system... Impara:: Network Management, Telephone skills, Customer service...

...Enter your details (including payment details) - You will receive an email confirmation of booking - Please complete the registration process by adding... Impara:: Flight Attendant, Hotel marketing, Tourism marketing...

...networking Supervisor meetings, preparation and implementation Monthly team meetings, preparation and implementation Presentations Skills for Supervisors... Impara:: Training planning, Writing Skills, Conflict Resolution...

...This comprehensive Hotel Reservation Agent course combines theory and practical exercises to ensure the student has the knowledge and skills to work... Impara:: Customer service, Sales plan, Hotel Receptionist...