Online Course - Telephone Handling Skills

This course enables you to navigate through previous slides in order to listen to conversations and instructions as many times as you find necessary. The course also allows you to print material directl from the learning system.
Featuring professional audio voiceovers, the user can listen to a native English speaker, further improving their English language skills when communicating.

Topics covered are:

- How to professionally answer the phone
- What brand standards to follow when answering the phone
- Placing guests on hold
- Transferring phone calls; introducing a transferred call, blind transfer calls
- How to find a resolution for difficult calls
- How to end a conversation politely